Photo not that of the client; name changed for privacy.
“Ariana” came to JALA after her mortgage company wanted her to pay the whole sum that was due from the period when her family had received pandemic-related mortgage forbearance. Her whole family had not only had COVID-19, but the head of the household had lost employment due to the initial shutdown. The family had resumed their mortgage payments, but when asked to pay the whole sum due, they could not afford it. And they could not get a modification because Ariana had already had one in the last two years due to another hardship. With help from Joy Bryant-Baucum, a HUD counselor at JALA, the family was able to use State Housing Initiatives Partnership Program (SHIP) funds from the City of Jacksonville to save their home. Ariana is now employed full-time and has expressed great appreciation for JALA’s services.
