JALA helps woman recover from job loss resulting from a flat tire
Having relocated from New Jersey to Jacksonville in 2018, “Eileen” took a job as a customer service representative in a call center located on the city’s southside. The call center was soon acquired by a new company, which placed Eileen and the other transferred employees into a mandatory six-week training program that had a "zero tolerance" policy for absenteeism. During the second week of training Eileen experienced a flat tire on her way to work. She immediately notified her employer via their automated call-in line that she couldn’t make it to work and then went in search of a replacement tire.